Returns & Exchanges

We want you to be fully satisfied with your audio gear, which is why we offer a 30-day return policy for products purchased directly from our website. If your headphones or earbuds don't meet your expectations, we provide a straightforward process for returns and warranty claims.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to start the process and receive a Return Authorization (RA) number.

• 2.
  Print Your Shipping Label

  Once your request is approved, we will provide a prepaid shipping label via email to ensure your return is tracked and handled efficiently.

• 3.
  Pack Your Product

  Securely place your Skullcandy product, including all original packaging, manuals, and accessories, into a shipping box to prevent damage during transit.

• 4.
  Receive Your Refund

  After our warehouse receives and inspects your return, we will process your refund to the original payment method within 7 to 10 business days.