Frequently Asked Questions
Everything you need to know about your Skullcandy gear.
How do I pair my Skullcandy wireless earbuds?
To pair your earbuds, remove them from the charging case and ensure they are in pairing mode (indicated by flashing LEDs). Open the Bluetooth settings on your device and select your Skullcandy product from the list of available devices.
What is the Fearless Use Promise?
Our Fearless Use Promise means if you lose or break a component of your true wireless earbuds (like a bud or the case), we will offer you a discount to purchase a replacement part through our support team.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days within the continental United States. We also offer expedited shipping options at checkout if you need your audio gear sooner.
What is your return policy?
We offer a 30-day money-back guarantee on all products purchased directly from our website. Items must be returned in their original packaging with all included accessories.
Are Skullcandy headphones water-resistant?
Many of our products feature IPX-ratings for sweat and water resistance. Please check the specific product page for your model to confirm its level of protection against moisture.
How do I claim a warranty for a defective product?
Skullcandy offers a 1-year limited warranty on all products. If you experience a manufacturer defect, you can submit a claim through our online Warranty Center with your proof of purchase.